Privacy Policy

1. Introduction

VisaCore.ai ("we," "our," "us," or the "Company") operates the website at visacore.ai and provides visa application support and processing services. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

This policy applies to all visitors and users of the Service. By using the Service, you consent to the practices described here. If you do not agree with this policy, please do not use the Service.

2. Data Controller

VisaCore.ai is the data controller responsible for your personal information collected through the Service. For privacy inquiries, contact us at privacy@visacore.ai.

3. Information We Collect

We collect several categories of information:

3.1 Information you provide directly

• Identity and contact data — full name, email address, phone number, postal address
• Passport and travel data — nationality, passport number, date of birth, travel dates, destination, purpose of trip
• Application documents — passport scans, photographs, invitation letters, supporting evidence
• Payment data — billing name and address; card details are handled by our payment processor and never stored on our servers
• Correspondence — messages you send to support, chat transcripts, and call notes

3.2 Information collected automatically

• Technical data — IP address, browser type, device identifiers, operating system
• Usage data — pages visited, time on pages, referral source, clickstream, conversion events
• Cookies and similar technologies — see Section 8 below

4. How We Use Your Information

We process your personal information for the following purposes and on the following legal bases:

• To provide the Service — to verify your eligibility, prepare, review, and submit your visa application to the relevant government authority. (Contract)
• To communicate with you — to send application updates, request missing documents, and respond to support inquiries. (Contract and legitimate interest)
• To process payments — to charge service and government fees and issue invoices. (Contract)
• To improve and secure the Service — to analyze usage, detect fraud, and prevent abuse. (Legitimate interest and legal obligation)
• For marketing — to send relevant offers and updates where you have opted in. You can unsubscribe at any time. (Consent)
• To comply with legal obligations — to respond to lawful requests from authorities and meet record-keeping requirements. (Legal obligation)

5. Sharing of Your Information

We do not sell your personal information. We share your information only as described below:

• Government authorities — embassies, consulates, and immigration departments necessary to process your visa application.
• Service providers — payment processors, identity-verification providers, cloud-hosting providers, and analytics vendors acting as processors under our instructions.
• Legal compliance — where required by law, court order, or to protect our rights, safety, or property.
• Business transfers — in connection with a merger, acquisition, or sale of all or part of our business, subject to confidentiality obligations.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including to the government of your destination country as part of processing your visa application. Where this occurs outside of an adequate-jurisdiction framework approved by the relevant regulator, we rely on appropriate safeguards such as Standard Contractual Clauses, or an exception under applicable data protection law.

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including encryption in transit and at rest, access controls, regular security reviews, and vendor due diligence. However, no method of transmission over the Internet is fully secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Service, remember your preferences, measure traffic, and serve relevant advertising. We categorize the cookies we use as follows:

• Strictly necessary — required for the Service to function; cannot be turned off.
• Functional / preference — remember your settings and choices.
• Analytics — help us understand how the Service is used so we can improve it.
• Advertising — used to measure ad performance and show relevant ads on third-party platforms.

You can manage cookies through your browser settings and our cookie banner. Where we rely on consent for non-essential cookies, you may withdraw it at any time. Disabling some cookies may affect functionality.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes set out in this policy, comply with legal and tax obligations, resolve disputes, and enforce our agreements. In particular, application data and supporting documents are typically retained for the duration of the visa validity period plus up to seven years to support audit and complaint-handling obligations. You may ask us to delete your data earlier where it is no longer needed and no legal retention applies.

10. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights, subject to applicable law and exceptions:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — request deletion of your data, subject to legal retention obligations.
• Restriction and objection — ask us to limit or stop processing of your data.
• Portability — receive your data in a structured, machine-readable format.
• Withdraw consent — withdraw consent for processing that relied on it, without affecting prior processing.
• Opt out of "sale" or "sharing" — under CCPA/CPRA, opt out of the sale or sharing of personal information for cross-context behavioral advertising.

To exercise any of these rights, contact us at privacy@visacore.ai. We will verify your identity before responding. EU/UK residents may lodge a complaint with their local data protection authority; California residents may contact the California Attorney General.

11. Children's Privacy

The Service is not directed to children under 18. We do not knowingly collect personal information from anyone under 18 without the involvement of a parent or guardian. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

12. Third-Party Links and Services

The Service may contain links to third-party websites or integrate third-party services (such as government visa portals, payment processors, and analytics providers). We are not responsible for the privacy practices or content of these third parties. Please review their policies separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above. Where the changes are material and affect your rights, we will provide a more prominent notice (such as on our homepage or by email) where appropriate. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our privacy team:

Email:privacy@visacore.ai
Website:visacore.ai